Property
The AI receptionist for letting and estate agents.
Applicants book with whoever answers, and a leak at nine at night gets more expensive by morning. ORLA answers both, takes the address, and flags the one that cannot wait.
Hear it before you read another word. Ring 020 4538 1650, describe your problem the way one of your customers would, and try to catch it out. That is a working line answered by the same system a client’s callers reach.
The call letting and estate agents lose
A viewing enquiry the same evening a listing went live — the window where an applicant is still comparing three properties. And, at the other end of the day, a tenant with water coming through a ceiling at nine at night.
What it costs when it goes
Applicants book with whoever picks up. A viewing enquiry that reaches your voicemail on a Tuesday evening is usually somebody else's tenancy by Thursday. On the management side, an out-of-hours leak that waits until morning does not stay the same size — it becomes a ceiling, a claim and an unhappy landlord.
What ORLA does with it instead
Answers in the agency's name, discloses that it is an AI, takes the property address, establishes whether this is a viewing or a repair, works out urgency against your rules, and gets a contact number. Repairs that cannot wait are flagged immediately; viewings arrive as a clean, ready-to-call enquiry.
What ORLA asks on the call
These are the questions ORLA is set up to ask letting and estate agents. They are yours to change — this is the starting point, not the ceiling.
- The property address or listing reference, first, because everything else routes off it.
- Viewing or repair — two completely different queues, separated at the first question.
- For a repair: what is happening now, whether water or power is involved, and whether the property is habitable tonight.
- For a viewing: their position — first-time buyer, chain, tenant, employed, when they could move.
- A number and when they can be reached.
When the calls actually arrive
Property has two distinct out-of-hours peaks and they need opposite handling. Between six and nine in the evening it is applicants, and speed wins the tenancy. After ten at night it is management emergencies, and triage-to-a-person wins. ORLA is set up to tell them apart at the first question.
What ORLA will not do for letting and estate agents
This part matters more than the list above. A receptionist you cannot predict is worse than a voicemail, so here are the refusals that bite hardest in your trade. The full list is on its own page.
It will not commit a landlord to a repair
ORLA records the fault and gets it to you. It does not authorise a contractor, does not tell a tenant the work is approved, and does not put a cost on it.
It will not give tenancy or legal advice
Deposits, notice periods, Section 21, right-to-rent: ORLA takes the question and passes it on. It does not answer it, because a wrong answer on a tenancy question is a liability, not a mistake.
It will not confirm a viewing nobody can attend
It offers only the slots your diary confirms. If there is no negotiator free, it says so and takes a callback rather than putting an applicant on a doorstep at a time nobody is coming.
What it costs
Starter, £69 a month — 150 answered minutes included. Pro, £129 a month — 400 minutes. Front Desk, £349 a month — 1,500 minutes, managed for you, with a £299 setup fee that applies to that plan only. No VAT is added to any of them, so the number you see is the number you pay. No minimum contract. A 7-day free trial runs before anything is charged.
The full breakdown, including what happens if you go over your minutes, is on the pricing page, and the market context — what everyone else charges, and what a human receptionist really costs — is in our guide to what an AI receptionist costs in the UK.
Questions letting and estate agents ask
Can it handle both the lettings and the management line?
Yes — and separating them at the first question is the point. It routes viewings and repairs into different alerts, so an evening leak is not sitting behind eleven viewing enquiries in the same inbox.
What does it do with a genuine emergency at midnight?
It captures the address, the fault and a number, marks it urgent under the rules you set, and alerts you immediately. It does not transfer the call — live transfer is switched off — and if life or property is in immediate danger it tells the caller to ring the emergency services.
Will it try to sell a property to an applicant?
No. ORLA answers, qualifies and captures. It does not negotiate, does not push, and does not make outbound sales calls of any kind. Outbound is switched off by design, not by configuration.
What does it cost an agency?
Starter is £69 a month with 150 answered minutes; Pro is £129 with 400, which suits a branch with a real out-of-hours volume. No VAT is added and there is no setup fee on either. A 7-day free trial runs first.