Privacy and control by design
Your customers' information is not an afterthought.
Your ORLA service is configured and tested before customer calls are enabled. Access is limited, actions are logged, and when a situation falls outside your approved rules, ORLA escalates rather than inventing an answer.
Every call handled in the dark is written down in the light.
A summary and transcript after every answered call. What ORLA said, what it did, and why — always visible to you.
No passwords requested
Calendar and diary connections use the provider's own secure authorisation flow. ORLA never asks you — or your customers — for a password.
Minimum access only
Only the permissions needed for the agreed call journey are requested — nothing broader, nothing speculative.
Actions are logged
Every answered call produces a written summary and transcript. What ORLA did — and why — is always visible to you.
Human boundaries
Sensitive, uncertain or out-of-scope requests are sent for human attention. Escalation is treated as a safety feature, not a failure.
Callers always know
Every caller is told they are speaking with an AI receptionist, that the call is recorded and transcribed, and that they can ask for a human callback at any time.
Controlled testing
Test data stays labelled as test data, and is removed before real customer operation begins.
ORLA supports a team. It is not presented as a complete substitute for people, professional judgement or emergency services. When ORLA is uncertain, it asks for human help instead of inventing an answer — that is by design, and it is not configurable away.
Out of hours · in your rules
Every ring accounted forFull privacy, retention and service terms are provided before your ORLA service goes live.
Judge ORLA by a real conversation.
Ring the working demonstration line and hear exactly how disclosure, questions and escalation sound in practice.