Terms

The terms, in plain English.

Last updated 31 July 2026 · RING ORLA LTD, company 17368852

These are the commercial terms that govern the service. The full Services Agreement, which includes the schedules and the data processing terms, is sent to you in writing before ORLA answers a single call, and nothing goes live until you have it.

1. Who you are contracting with

RING ORLA LTD, a company registered in England and Wales, number 17368852, registered office 12 Robinson Close, Carterton, OX18 3PG. These terms are for business customers only. We do not sell to consumers, so the consumer cancellation rules do not apply.

2. What you pay

• Starter — £49 a month. No setup fee.
• Pro — £99 a month. No setup fee.
• Managed — £349 a month, plus a one-off £299 setup fee charged with your first payment.

There is no per-minute charge on any plan. Each plan carries a fair-use allowance — 150 minutes on Starter, 400 on Pro, 2,000 on Managed. That figure is a conversation, not an invoice. If you are regularly over it we will talk to you about moving up a plan. You will not receive a bill you did not expect because you had a busy month. We are not registered for VAT, so the price shown is the total payable.

Payment is monthly in advance by card. Your first payment is taken when you go live, not when you sign up. Prices can change, but never without at least one month’s notice in writing.

3. Your three days free

The first three days after ORLA goes live on your number are free. Not three days from signing up, and not three days from paying — three days of her actually answering your calls, because that is the only part worth testing.

• Your first payment is taken at the end of the third day, not before.
• Cancel at any point in those three days and you pay nothing at all. No card is charged and there is nothing to claim back.
• It is one trial per business. It does not restart if you cancel and sign up again.
• On Managed, the £299 setup fee is charged when the setup work begins, because a person does that work before the trial can start. It is refunded in full if you cancel before that work starts.

4. When the service starts

Creating an account does not start anything. ORLA answers only after you have heard her handle a test call on your own configuration and a person here has approved it by hand. Paying does not switch her on either. Until you divert your number to her, your calls ring exactly where they always did.

5. Cancelling

There is no minimum term and no notice period. Cancel before your renewal date and that is the end of it. Months already served are not refunded. On Managed, the £299 setup fee is refunded in full if you cancel before we start the setup work, and is not refunded once that work has been done. You can remove the divert from your number yourself at any moment without asking us.

6. What you must do

• Give us accurate information about your services, prices, hours and coverage. ORLA repeats what you tell her.
• Tell your own customers that calls may be answered by an AI and recorded, where you are required to.
• Keep a working contact number for us to reach you on.
• Not use the service for anything unlawful, and not resell it without a written agreement.

7. Data protection

You are the data controller for your customers’ information. We are your processor and act on your instructions, under a written data processing agreement supplied with the Services Agreement. Call recordings and transcripts are deleted after 90 days. You can ask us to delete something sooner and we will, and tell you when it is done. Full detail is in the privacy notice.

8. What we do not promise

We do not promise that ORLA will never miss a call, never mishear, or never make a mistake. She is a technology service and can experience outages — see service status. She is not an emergency service: if there is danger to life, ring 999. Everything she refuses to do is listed at what ORLA will not do, and that list is part of these terms.

9. Liability

Our liability to you is limited, and the limits are set out in full in the Services Agreement you are sent before going live. We do not exclude liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded.

10. Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.