Questions, answered plainly
What you may want to know before ORLA answers.
If it's not covered here, ring the demonstration line, the fastest way to answer most questions is to hear ORLA yourself.
No. You keep your existing number and choose when missed, busy or out-of-hours calls divert to ORLA. You can change or remove the divert at any time.
Yes, always. Callers are told they're speaking with an AI receptionist, that the call is recorded and transcribed, and that they can ask for a callback from a person at any time.
We keep recordings and transcripts for no longer than 90 days. Some of our suppliers keep their own copy for their own period, and our deletion does not always reach it. We stay responsible for our suppliers, and the exceptions are named in the privacy notice.
The booking or callback record that comes out of the call is kept for up to 12 months. You can ask for a shorter period on your own line.
ORLA follows the escalation rules you approve. Uncertain or sensitive situations become human callback requests rather than guesses, escalation is a safety feature, not a failure.
Yes. Call 020 4538 1650 and try the working demonstration line yourself, no form, no staged callback, no sales presentation first. Just don't share anything confidential on the public demo.
From the day ORLA is activated to answer your real calls, not the day you sign up. Your card is saved securely at signup, but nothing is charged until activation. Signup alone doesn't switch anything live.
Connected call time that ORLA answers. A call you answer yourself doesn't count. Included minutes reset each month and don't roll over.
You won't get a surprise invoice, we don't bill for extra minutes. If your calls regularly sit above your plan, we'll show you the usage figures and discuss a move before anything changes.
No minimum term and no cancellation charge on any plan. Stay monthly, or cancel before the next renewal. On Complete, the £129.99 setup fee is refunded in full if you cancel before setup work starts.
Yes, using your calendar provider's secure authorisation flow, with only the permissions the agreed call journey needs. You control which slots ORLA may offer, and it never asks for passwords.
No, and we won't pretend otherwise. People bring judgement and handle work well beyond any approved rules. ORLA covers the calls that would otherwise ring out, and sends uncertainty back to your team.
The workshop doesn't stop for the phone.
Whatever your trade, the pattern is the same: the work takes both hands, and the phone doesn't care. That's the gap ORLA fills.
The fastest answer
Still wondering? Ask ORLA yourself.
The demonstration line is a working receptionist, not a recording. Answering right now.
📞 020 4538 1650Ready to go further? Compare the plans, billed only from the day ORLA goes live.