Built and running today

Everything ORLA actually does.

Not a roadmap. This is what is built and running today, and at the bottom, plainly, what it does not do.

On the call

• Answers in your business name with a greeting that suits the time of day
• Tells the caller they are speaking with an AI receptionist
• Works from your services, opening hours, coverage area and approved price ranges
• Takes the caller's name, number, job type, postcode and how urgent it is
• Checks whether the postcode is somewhere you actually cover
• Answers factual questions from knowledge you have approved
• Asks for a person instead of guessing when a request falls outside your rules
• Takes a message or a callback request when it cannot finish the job
• Handles interruptions, silence and callers who change the subject
• Records, transcribes and summarises the conversation

Booking the work

• Checks real availability before offering any time
• Books only from times your diary actually returned
• Changes and cancels existing appointments
• Respects service durations, travel and preparation buffers, and gaps between jobs
• Respects minimum notice, start-time intervals, working days, breaks and closed dates
• Works in your timezone and guards against double bookings
• Connects Google Calendar, Microsoft, Acuity and read-only published calendar feeds

After every call

• Sends you a plain-English summary and the next action
• Sends the customer a booking confirmation by email or text
• Keeps the call, the transcript and the enquiry against the customer's record
• Holds anything it is unsure about for a person, rather than sending it twice

Your customers over time

• Recognises a returning caller from their number
• Keeps one record per customer across the channels you have connected
• Merges duplicates and records the conflict rather than overwriting quietly
• Tracks enquiries through new, qualified, booked, won and lost
• Keeps the value you type against a job. It never estimates revenue for you

Your shared inbox

• Every connected channel in one thread per customer, searchable and filterable
• Unread counts, assignment and private notes for your team
• Pause ORLA on any conversation and reply yourself

Teaching ORLA your business

• A guided setup that saves as you go, so you can stop and come back
• Paste your web address and ORLA reads your own page and fills in what it can
• Your own questions and answers, in your words
• Documents you already have, reviewed before anything is used on a call
• Nothing reaches a caller until you have approved it

What stays under your control

• What ORLA must never promise, and the work you do not take
• Your emergency policy and who a call escalates to
• Tone, and what happens outside opening hours
• How you are told: email, text, or both
• Pause ORLA whenever you want

What you can see

• Calls answered, minutes used and what each call resulted in
• Appointments booked and what still needs you
• Your costs, and an alert at 80% and 100% of your monthly minutes

What ORLA does not do

• It does not put a caller straight through to you mid-call. It takes the message or arranges the callback
• It does not start conversations. On WhatsApp it answers your customers and never messages anyone first
• It does not make sales calls or do cold outreach, for you or for us
• It does not invent a price, a time or a promise. If it does not know, it says so and asks a person
• It is not switched on in five minutes. We configure and test it with you before a real customer hears it
• It is not an emergency service, and it is a technology service that can have outages