Answers and discloses
Greets callers in your business name and makes clear that they are speaking with an AI receptionist.
ORLA · just nowNew enquiry captured
Emergency appointment requested. Caller details and postcode received.
Owner notified
ORLA IS ON SHIFT
You do the work.
You do the work.
ORLA catches the calls.
She answers in your business name, understands what the caller needs and moves the enquiry forward while your attention is somewhere else.
A working receptionist, not a concept.Call 01395 201218 and speak to the same system your customers would reach.
Demonstration line answering now
Answers 24/7Including busy and out-of-hours calls
Uses your rulesYour services, areas and boundaries
Takes useful actionCaptures, qualifies, books or routes
Keeps you informedPlain-English outcomes after every call
WHAT ORLA DOES TODAY
A practical front desk for the calls that interrupt your work.
ORLA answers using the greeting and boundaries you approve. She gathers the information your team needs, then follows the outcome you have chosen.
Understands the request
Asks approved questions about the job, customer, location and urgency.
Moves the call forward
Captures a message, offers an approved appointment, routes the call or requests human attention.
Reports the outcome
Creates a useful summary so you can see who called, what they need and what happens next.
What remains under your controlYour number, opening hours, services, coverage areas, calendar access, escalation rules and final approval before launch.
Built for the moments you cannot stop.
A customer does not know you are driving, working with machinery or helping somebody else. They only know whether their call was answered.
You are already serving someoneThe work in front of you needs both hands.
Another enquiry arrivesThe phone keeps ringing.
ORLA steps inThe opportunity is captured.
Watch one missed call become a booked job.
Use the orange “Play demo call” button. The transcript will follow the 43-second scripted recording word for word.
Thanks for calling Halston Heating and Plumbing. I’m their AI receptionist. This call is recorded and transcribed. You can ask for a callback from the team at any time. How can I help?
Hiya, my boiler’s packed in and there’s no hot water. Can someone come out?
Sorry to hear that, no hot water is miserable. I can get you booked in. Can I take your postcode and a number to reach you on?Qualifies the job and captures the callback details.
It’s SE1, and 07700 900321. Name’s Dave.
Thanks Dave. I’ve got a boiler slot tomorrow at 2pm, or first thing at 8. Which suits?
2pm’s perfect.
Lovely, you’re in the diary for tomorrow at 2 and the team will confirm. Anything else while I’ve got you?
Appointment booked · Tomorrow at 2pmOwner summary ready →
A useful conversation, not an answering-machine message.
ORLA is configured around your business. When she is uncertain or the situation needs judgement, she captures the request for a person instead of guessing.
1
Answers in your business name
Callers are told they are speaking with an AI receptionist.
2
Asks the questions that matter
Job type, location, urgency and the details your team needs.
3
Follows your approved rules
Book, route, take a message or request human attention.
4
Sends you the outcome
A concise summary and a clear next action.
Now meet ORLA yourself.
Call the working line immediately. No form, no staged callback and no sales presentation before you hear the product.
Call 01395 201218Tap to call ORLA live
Know what happened while you were working.
Every handled call becomes a visible outcome. No need to replay every recording or decipher another voicemail.
Calls and summariesWhat they wanted and what happened
Appointments and follow-upsWhat is booked and what needs you
Honest proofEstimated and customer-verified value are never blended
ORLA / TODAYAnswering
ILLUSTRATIVE DASHBOARD EXAMPLE
Good afternoon. Here is what ORLA handled.
Calls answered18
Appointments7
Needs attention2
New customer enquiryConsultation requestedBooked
Existing customerNeeds a callbackReview →
Out-of-hours enquiryQuestion resolvedComplete
Start with the calls you are already missing.
ORLA is configured around your business and tested with you before customer calls are enabled. You keep your existing telephone number and choose when unanswered calls divert to her.
Call the demonstration first
FOUNDING RATE
£49/month for your first 3 months
Then £149/month. One clear service, with the standing price shown before you start.
- ORLA configured for your business
- Keep your existing telephone number
- Busy, missed and out-of-hours call coverage
- Caller details, job type, postcode and urgency captured
- Owner alert after every opportunity
The first-month guaranteeIf ORLA doesn't capture or book work worth at least £149 in your first month, that month is on us.
Start with ORLA
Setup included. No long contract. Cancel before renewal.
A PRACTICAL COST BENCHMARK
People and ORLA do different jobs. The costs are different too.
A person brings judgement and can handle work beyond ORLA’s approved rules. ORLA provides configured call coverage and sends uncertainty back to the team.
Based on 20 hours a week at the UK National Living Wage. Employer costs and arranging cover may add more.
20 × 52 × £12.71 ÷ 12 = £1,101.53 Source: GOV.UK National Living Wage, £12.71 from 1 April 2026.ORLA can cover configured calls beyond normal office hours without a staff rota or annual leave.
ORLA is a technology service and can experience outages. Uncertain or sensitive situations go to the team rather than being guessed.The honest boundary: ORLA supports a team. She is not presented as a complete substitute for people, professional judgement or emergency services.
Why ORLA earns a place on the shortlist.
Try before payingCall the working ORLA line immediately.No sales presentation required to hear the product.
Built around your workRules, services, locations and escalation boundaries.Not merely a generic message-taking script.
Honest when uncertainRequests human help instead of inventing an answer.Human escalation is treated as a safety feature.
Plain-English entry price£49/month for 3 months, then £149/month.You see the introductory and standing price before contacting sales.
PRIVACY AND CONTROL BY DESIGN
Your customers’ information is not an afterthought.
Your ORLA service is configured and tested before customer calls are enabled. Access is limited, actions are logged and ORLA escalates rather than inventing an answer when a situation falls outside your approved rules.
No passwords requestedCalendar connections use the provider’s secure authorisation flow.
Minimum accessOnly the permissions needed for the agreed call journey are requested.
Human boundariesSensitive or uncertain requests are sent for human attention.
Controlled testingTest data stays labelled and is removed before real customer operation.
Full privacy, retention and service terms are provided before your ORLA service goes live.
What you may want to know before ORLA answers.
Do I need to change my telephone number?
No. You keep your existing number and divert missed, busy or out-of-hours calls to ORLA.
Will callers know ORLA is an AI?
Yes. Callers are told they are speaking with an AI receptionist and can ask for a callback from a person.
What happens if she is unsure?
ORLA follows the escalation rules you approve. Uncertain or sensitive situations become human callback requests rather than guesses.
Can I hear her before paying?
Yes. Call 01395 201218 and try the working demonstration line yourself.
Let ORLA answer the next one.
Call the demonstration line now. If the conversation feels right for your customers, start at the £49/month founding rate.